Parent Category: Job Listings - Public Domain Listings Category: Systems Engineers (wintel / unix / android / vmware / cloud) Published: Friday, 18 February 2022
NOTE: The following job description was extracted from public domain and published here as a value added service to BizLINKS Resources members. We are currently not a direct vendor to the above organisation and would be interested to work with the above through a internal organisation referral.
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IS Infrastructure Engineer - System Administrator and Infrastructure Support at Amgen

Job Description

Role Description

Amgen discovers, develops and delivers innovative human therapeutics. A biotechnology pioneer since 1980, Amgen was one of the first companies to realize the new science's promise by bringing safe, effective medicines from lab, to manufacturing plant, to patient. Amgen therapeutics has changed the practice of medicine, helping millions of people around the world in the fight against cancer, kidney disease, rheumatoid arthritis, and other serious illnesses. With a deep and broad pipeline of potential new medicines, Amgen remains committed to advancing science to dramatically improve people's lives.

We are seeking an IS Engineer who will support Infrastructure Operations out of our Singapore Tuas Manufacturing site, having primary responsibility for activities related to Windows administration, and other current, or new related technologies - 24x7 regulated, on-call environment.

The IS Engineer will be reporting to the Senior Manager Information Systems. This role is to support Manufacturing and will play an integral role in building a holistic technology strategy while crafting roadmaps for successfully driving its tactical execution that aligns with the company's overall objectives.

The Infrastructure Operations team is the global enterprise administration group that manages physical and virtual hosting including private and public cloud hosting options, operating systems, databases, middleware, storage, and backup. The primary Windows platform supported by this group is Windows 2012 R2 with a smaller footprint of previous Windows server operating systems, as well as current Microsoft server versions.


Support the Service Owner, full time employees, and managed service provider in the development, delivery, and continuous improvement of the technology service
Ensure service offering is aligned with our key principles of service ownership which include, meeting the needs of the business, cost effectiveness, scalability, compliance, reliability,
security and resilience
Support monitoring, administration, maintenance, and troubleshooting of Microsoft technologies, including Windows Server Operating Systems, IIS, Active Directory, Security and patching, Group Policies, and Microsoft Clustering
Contribute to server design decisions ensuring that application hosting solutions exhibit high levels of performance, security, scalability, maintainability, reliability upon deployment
Support the design, then implementation of enterprise Windows server solutions and IT projects while validating alignment with our strategic goals and technical standards
Support projects from a technical aspect and provide guidance and direction to less experienced technical staff and Managed Service Providers including installations and upgrades of Operating System, backup/recovery strategies, and high availability configurations
Contribute to monitoring security bulletins to obtain information of potential threats; analyze and support necessary security patch implementations to ensure ongoing system security
Utilize software and hardware tools to identify, analyze, and diagnose complex problems and factors affecting performance, then investigate and resolve technical issues and assisting in Root Cause Analysis reviews
Support hardware and software upgrades of infrastructure components within the site
Support site specific Audit activities where needed
Support Enterprise Cyber Resiliency operations
Lead incident response for local site IS services when necessary
Follow and adhere to best practice & Change Management processes
Support vulnerability remediation where necessary
Support changes in service and elevated account passwords with system owners
Coordinate Quarterly Server and benchtop patching efforts (negotiation of windows with operations / Request for Infrastructure support / oversee communications and resources)
Support automation efforts locally (SharePoint / Smartsheet / Microsoft Flow)
Support Local IS task where needed

Basic Qualifications

Bachelor's degree and 3 years of relative Information Systems experience OR;
Associates degree and 6 years of relative Information Systems experience OR;
Relevant diploma and 8 years of relative Information Systems experience

Preferred Qualifications

Industry Certifications and experience with Windows server administration
Direct working experience in installing, configuring, and administering
Microsoft Core Infrastructure technologies Active Directory, DNS, DHCP, Group Policies
Microsoft Server Operating System technologies Windows Server 2012 R2 and 2016
Previous experience SCCM and Windows patch management experience, including demonstrated knowledge in supporting updates to server operating systems and applications
Previous experience in Operating System Administration, Performance, Reporting and monitoring needs
Previous Scripting and ITIL experience and managing regulated systems in the Pharma sector
Understanding of operating system and network tools for troubleshooting performance issues
Working knowledge of Clustering and HA configurations
Experience with end user support operations
Ability to manage vendors and service providers
Ability to master, with minimal support, new IS technologies and processes
Ability to work with clients/ end users on requirements gathering and setting expectations
Excellent customer services approach
Strong team player who is able to collaborate with colleagues on complex tasks in a global environment and can provide leadership through influence to achieve desired results
Solid data-driven problem solving and analytical skills
Proficiency in the English language is a requirement
Domestic & International Business travel up to 15% may be required

Join Us

If you're seeking a career where you can truly make a difference in the lives of others, a career where you can work at the absolute forefront of biotechnology with the top minds in the field, you'll find it at Amgen.

Amgen, a biotechnology pioneer, discovers, develops and delivers innovative human therapeutics. Our medicines have helped millions of patients in the fight against cancer, kidney disease, rheumatoid arthritis and other serious illnesses.

As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other but compete intensely to win. Together, we live the Amgen values as we continue advancing science to serve patients.
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Country: Singapore
Employment Type: Full time
Salary: Open