Parent Category: Job Listings - Public Domain Listings Category: Systems Engineers (wintel / unix / android / vmware / cloud) Published: Wednesday, 14 July 2021
NOTE: The following job description was extracted from public domain and published here as a value added service to BizLINKS Resources members. We are currently not a direct vendor to the above organisation and would be interested to work with the above through a internal organisation referral.

Platform Support Engineer at MyRepublic

Job Description

MyRepublic is seeking for Platform Support Engineers with knowledge and experience in supporting advanced web-based applications in an enterprise environment using Mac/Linux environments. The ideal candidates will be key players in the support of next generation technologies such as cloud and must be up for the challenge to join a highly agile and lean support team. As it's a regional role, working hours may be flexible.

Provide platform and application support through a ticketing system to internal staff
Work closely with Product, Billing, Provisioning and Engineering teams to identify potential gaps
Work with application developers and teams to maintain mission-critical functions of the platform
Understand the business process and be a product expert
Documentation of processes and identified issues 
Raise timely functionality issue tickets to Engineering
Raise timely alarms when issues are identified and generate reports for possible impact
Provide training to agents and platform support personnel regarding issues, resolutions, and processes
Participate in post- and pre-deployment testing in production and pre-production environments
Understand and identify business requirements to generate high-value ad-hoc reports



Knowledge of PostgreSQL will be appreciated
Experience in an end user-facing role
Strong understanding of design and implementation of platform solutions
Troubleshooting and problem solving
Good communication and influencing skills
Strong organisational skills
Ability to condense learning into well-written documentation
Preferred experience in the telecommunications industry esp with B/OSS systems
Familiarity with Zendesk, Confluence and Jira systems will be appreciated

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Country: Singapore
Employment Type: Full time
Salary: Open